Returns PolicyUpdated 8 months ago

All of us at Mr Fothergill’s genuinely care for our customers and insist that the quality of all our seeds, plants, garden equipment and level of customer service are of the highest standards – we want you to enjoy shopping with us. However, we are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right.

Seeds

If you have any concerns or problems with your seeds, please return the packet to us for replacement using the returns address label on your despatch note, telling us what the problem is. Returning the packet will enable us to trace the batch from which it was packed, and thoroughly investigate any quality control issues.

All Other Products

Should you have any problems with live product or any garden equipment items, please do not return them, simply contact our Customer Services Team on 0333 777 3936 who will be pleased to assist you with your specific issue. Lines are currently open 8am-6pm Monday-Friday, 9am-5pm weekends. Calls cost the same as calling 01 and 02 numbers and can count towards inclusive allowances on landlines and on mobiles. Please contact your phone provider for confirmation of your agreement.